GENERAL TERMS AND CONDITIONS “THE RESIDENCE APELDOORN”
Version 3.0 – July 2023
Terminology
Guest: a person who has reserved and is staying at The Residence Apeldoorn and is registered as such.
Main guest: the person who has made a reservation at The Residence Apeldoorn. The main guest must be over 18 years old and is responsible for his/her fellow guests.
Manager: the person who, as owner of The Residence Apeldoorn or on behalf of the owner of The Residence Apeldoorn, manages The Residence Apeldoorn.
Third Party: Any other legal entity that is not a guest, administrator or owner.
Reservation: a confirmation of the reservation request by The Residence Apeldoorn
Cancellation: Revoking or dissolving the definitive reservation within the applicable period or a no-show at the time of the reservation.
1.0 The Residence Apeldoorn
1.1 The Residence Apeldoorn is described on the website www.theresidenceapeldoorn.nl This website has been compiled with the utmost care, but there may be differences between the text and/or photos presented on the website and the actual situation in The Residence Apeldoorn at the time of the visit by the guest(s). No rights can be derived by the guests from such differences.
1.2 The minimum stay at The Residence Apeldoorn is one night. During holiday periods and/or in the summer months, a different minimum stay may apply.
1.3 The Residence Apeldoorn is accessible to guests 24 hours a day. The apartments have their own lockable entrance.
1.4 Rest periods are from 11:00 PM – 7:30 AM.
1.5 Smoking is not permitted in the apartments or in the common areas or anywhere indoors. Smoking is permitted outside.
1.6 Pets of guests are not allowed in/near the hotel, unless otherwise agreed between the guest and the manager.
1.7 The rooms are suitable for 1 to a maximum of 2 persons (small apartment) and 1 to a maximum of 3 persons (medium apartment) and/or 1 to a maximum of 5 persons (large apartment) unless otherwise stated when booking.
1.8 Check-in between 14:00-20:00, check-out no later than 11:00. Later check-in is possible by mutual agreement and must be reported in advance.
1.9 The Residence Apeldoorn is less suitable for very small children, although children are always welcome.
1.10 Guests can park their car in the parking garages in the vicinity. Parking is always at your own risk.
1.11 Guests must have a permanent place of residence or abode
1.12 Guests must follow the instructions of the managers
1.13 The managers may deny and/or refuse guests access to The Residence Apeldoorn with immediate effect in the event of violation of the general terms and conditions and/or the house rules or in the event of inappropriate behavior, without further notice or statement of reasons and without refund of accommodation costs.
1.14 Guests of The Residence Apeldoorn must adhere to the house rules that are provided to them online when booking and that are also available for inspection at the hotel.
1.15 The Residence Apeldoorn is registered with the Chamber of Commerce under number 90852788.
2.0 Rates
2.1 The rates include gas, water, electricity and heating. The rates exclude VAT and tourist tax.
2.2 The rates do not include the costs of cancellation and/or travel insurance and/or other costs.
2.3. Hotel rates are always without obligation and are subject to interim changes.
2.4 All mentions on the website of The Residence Apeldoorn www.theresidenceapeldoorn.nl are deemed to have been provided in good faith and are always subject to interim adjustments. The hotel is not bound by apparent errors on its website.
3.0 Reservation and Payment
3.1 Reservations can be made online via www.theresidenceapeldoorn.nl or www.booking.com or another booking platform.
3.2 The reservation is only completed after confirmation of your reservation request by The Residence Apeldoorn.
3.3 The advance payment or the total accommodation costs must be transferred to:
The Residence Apeldoorn
IBAN: NL11INGB0007145036
BIC: INGBNL2A
3.5 Payment of the (remaining) amount must be made upon check-in at The Residence Apeldoorn. Payment can be made in cash or by PIN.
4.0 Cancellation
4.1 Up to 2 days prior to the date of arrival, cancellation is free of charge. For example, arrival on Friday, cancellation is free of charge up to and including Wednesday. For reservations from abroad, no refund of the deposit will take place.
4.2 In case of cancellation from 1 day before the date of arrival, 100% of the reservation rate will be charged. For reservations from abroad, there will be no refund of the deposit.
4.3 Cancellation after arrival or early departure during the stay will result in the entire stay period (confirmed total travel sum) being charged.
4.4 Cancellations can only be made in writing via the contact form on the website or by email via info@theresidenceapeldoorn.nl.
4.5 The Residence Apeldoorn always has the right to cancel a definitive reservation more than 2 days prior to the date of arrival without giving reasons. Advance payments already paid will be refunded to the main guest without costs.
5.0 Damage
5.1 The guest must behave properly and use the accommodation in accordance with reasonable usage instructions given by the hotel or the owner/manager.
5.2 The main guest is legally liable for any damage caused by him or his fellow guests to the accommodation or the items present therein.
5.3 Any damage (damage, loss, missing and/or theft) must be reported by the guest immediately to the owner or manager. Repair and/or replacement costs must be reimbursed by the guest immediately to the owner/manager upon first request.
5.4 In case of loss or otherwise non-return of hotel keys, all resulting costs will be charged to the main guest. The main guest undertakes to pay the substantiated invoice within 14 days after sending.
5..5 If the keys are not returned upon check-out, the main guest is obliged to send the keys to the owner by registered mail within 2 working days.
6.0 Complaints
6.1 The guest is always entitled to submit his grievances to the hotel by means of a complaint. The hotel must always handle a complaint adequately and with due haste, so that the complaint is handled according to standards of reasonableness and fairness.
7.0 Force Majeure
7.1 In the event of force majeure, both permanent and temporary, when taking rental spaces out of service, such as the City Apartments, the hotel is entitled to terminate the agreement in whole or in part or to suspend it temporarily without the guest being able to claim performance and/or compensation. Force majeure includes, but is not limited to: apartments taken out of service, City Apartments, threat of war, war, uprising, molestation, strikes, boycotts, disruptions in the energy circuit, in traffic or transport, government measures, scarcity of raw materials, natural disasters and furthermore all circumstances, extraordinary weather conditions, death of one of the owners or close family members, etc. under which full or partial performance of the agreement cannot reasonably and fairly be demanded of the hotel.
8.0 Liability
8.1 The hotel cannot be held liable for any damage suffered by the guest or third parties as a result of staying in the accommodation; the guest indemnifies the hotel against any claims in this regard. The hotel is not liable for disruptions in and around the accommodation, such as disruptions and failures of power and water supplies and technical installations, construction and/or road works in the vicinity of the hotel that are not announced or announced too late.
8.2 The hotel cannot be held liable for damage that is due to gross negligence or neglect on the part of the hotel.
8.3 Without prejudice to the provisions of 8.1 and 8.2, the hotel's liability, if and to the extent that it is held legally liable for any reason in connection with the user agreement, is always limited to direct damage and any form of consequential damage is excluded. The hotel's liability is also always limited to the maximum amount that the insurer will pay out in the event in question.
8.4 The hotel accepts no liability for injury to persons and/or damage, loss or theft of property of the users.
9.0 Final provision
9.1 Unless otherwise provided in rules of private international law, these conditions are exclusively governed by Dutch law. Non-Dutch speaking guests are deemed to agree to the general conditions drawn up in Dutch.
9.2 All disputes arising from the user agreement or these terms and conditions will be settled in the first instance by the competent court in the Netherlands, unless the rules of private international law provide otherwise.
9.3 None of the parties can transfer its rights and obligations to third parties, unless otherwise stated in these terms and conditions.
9.4 If and to the extent that any provision in the user agreement and these conditions proves to be void, the other conditions will remain in force and the void article will be deemed to have been converted in such a way that it is brought into line with the apparent intentions of the parties.
